Ordering

How do I place an order?

Simply add the item you wish to purchase and add it to your shopping cart. Proceed to the checkout page, fill in your personal information, and enter your payment details.

 

How do I know if my order went through successfully?

Once our warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order

 

Is it possible to change or cancel my order?

Often times we are unable to make these changes because we have your order packed and awaiting shipment within 48 hours of being placed. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it. However, please contact our Customer Service as soon as possible “jovialwatch.oman@gmail.com”.

 

What payment methods can I use?

Credit cards (Visa, Mastercard and American Express), which is processed via thawani.

 

RETURNS

Do you accept returns?

Its related to our company terms & conditions.

For return instructions, please contact our Customer Service at jovialwatch.oman@gmail.com

 

 

I received the wrong product. What do I do?

We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 3 days upon receiving so we can work with you to correct the issue.

 

SHIPPING

How much does shipping cost?

Standard shipping to our selected areas is always free! However, prior to confirming your order, you’ll be able to select expedited delivery options and review the prices for each option.

 

When will my order arrive?

We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within 2-4 business days after it is submitted ,and delivery is made within 2 weeks from the date when of receives order confirmation. Keep in mind that packages aren’t transported over weekends or local public holidays.

Please note that our expected time frames are estimates and can vary due to factors outside of JOVIAL’s, and the courier’s, control.

 

Shipping Exclusions

Unfortunately, due to shipping exemptions, if your country is not available in our checkout, we are unable to ship there at this time.

We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.

 

Will I be able to track my order?

Yes! You will receive a tracking number once your order has been dispatched from our warehouse.

 

What if my watch gets damaged during delivery?

Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to JOVIAL within 3 days of receiving your order.

 

 

From where are orders shipped?

All of the orders are being shipped from Muscat, Oman. “JOVIAL WATCH PANORAMA MALL”

 

 

Will I have to pay international taxes and duties?

JOVIAL cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.